WHEN WE GET THINGS WRONG If you are unhappy with the service you received from us, then we would very much appreciate you letting us know.
We treat all complaints very seriously and we will always investigate and let you know the outcome.
HOW TO BRING A PROBLEM TO OUR ATTENTION
If you have something to tell us, you can contact us in the following ways:
By Email:
marlowetheatre@canterbury.gov.uk By Post: Customer Comments, The Marlowe Theatre, 12-13 Sun Street, Canterbury, Kent. CT1 2HX
OUR COMPLAINTS PROCEDURE
If you experience a problem whilst dealing with us, we promise to do the following:
1. We will not make excuses - if a problem is our fault we will admit to it and apologise;
2. We will take whatever action is reasonable and necessary to ensure the satisfaction of our customer;
3. We will investigate why this problem happened and take action to prevent it happening again.
4. We will let you know the outcome.
All complaints that we receive will be answered within 7 working days.
We then also ask you whether you are happy with how your complaint was resolved.